Healthcare Service Fundamentals
Course Duration: 2 Days (16 hours) In this course, learners will enhance their skills and knowledge in delivering exceptional service and effective communication. Through interactive, experiential learning, learners will gain a strong understanding of service excellence, professional image, patient-centered care, and key communication strategies essential to the healthcare industry.
What Learners Will Achieve
Upon completion of this course, learners will be able to:
- Define service excellence and its significance in healthcare.
- Cultivate a professional image that fosters trust and confidence.
- Develop a personal service philosophy aligned with your values and organisational goals.
- Communicate effectively with patients, considering their needs and preferences through both verbal and nonverbal cues.
Target Audience
This course is catered for:
Nurses, Therapists, Support Care Professionals Patient Services Associates / Supervisors / Executives / Managers 
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