Navigating High -Touch Operations
Course Duration: 1 Day (8 hours) An essential programme to equip and prepare managers and team leads in handling and responding during high-stakes situations. Learn how to plan, prioritise, delegate, and monitor tasks with diligence and precision. Assess expected outcomes through asking effective questions, minimising assumptions. Guide team members to recover deftly in the event of interruptions or distractions, and enhance stakeholder interactions through tailored messaging and communication.
What Learners Will Achieve
Upon completion of this course, learners will be able to:
- Plan, prioritise, delegate, and monitor effectively.
- Communicate with stakeholders clearly, concisely, and accurately.
- Apply effective questioning techniques to verify outcomes.
- Guide team to recover from interruptions and distractions in time-sensitive or critical situations.
Target Audience
This course is catered for:
Chief Operations Officer/Director of Operations General Manager of Operations/Business Operations Managers Crisis Operations/Incidents Response Lead Operational & Strategic Management Specialists/Engineers/Consultants 
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