Learning Journey: Discover Service Excellence
Course Duration: 0.5 Day (4 hours) In this programme, participants will gain an insider's perspective on how Singapore Airlines develops its service professionals and cultivates its renowned culture of excellence. Through interactive sharing and experiential elements, participants will discover the principles and practices that underpin world-class service.
What Learners Will Achieve
Upon completion of this course, learners will be able to:
- Gain insights into the making of a Singapore Airlines Service Professional.
- Understand the role of service beliefs and values in achieving service excellence.
- Identify key steps in establishing and sustaining a service culture.
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Evolve your organisation's service and hospitality strategy today with our curated courses. Chat with us to find out more about our programmes.
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